fbm - Call Center

Das Vollkontakt - Center.

fbm - Call Center

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Some Tools

That is the place for tools and informations for you.

This area will be filled intermittently with descriptions, planning tools and related media. I start with my popular Call Center Calculator (aka "CCC") for inbound queues, which has calculated some hundred thousands times for my call center collegues around the world.

[The Calculator is not translated to English at the moment, but I will do soon. But I think an experienced user can easily find out how it works.]